The Customer Service Representative will provide service to both external customers and also support internal management
Skills & Experience
The successful candidate is a highly motivated, enthusiastic and dynamic team player who is resourceful and dedicated and has competencies in adapting to changing environments.
- Postsecondary education required
- Minimum of 1 year of inside sales experience, including Telesales
- Strong phone presence and experience in dealing with high volume of calls per day
- Strong listening and presentation skills
- Proficient computer skills, which would include Microsoft Office (Word, Excel, Outlook)
- Excellent communication skills(written and oral)
- Experience and familiarity with a Customer service and office environment
- Strong analytical and problem solving skills.
- Developed interpersonal skills; good team player
- The successful candidate will possess excellent attention to detail
- French language skills are not required but would be an asset
- Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines, works well under pressure and has a sense of urgency
- Maintain a high degree of accuracy and attention to detail
Specific responsibilities include:
- Generate new leads through referrals and market research
- Responsible for sales targets, both collective and individual
- Cold call leads, speak with decision makers to generate interest in company’s products
- Drive Leads from Cold to Hot and properly route to right sales channel.
- Complete market research and analysis
- Book appointments for Sales Reps to visit clients face to face
- Make after-sales service calls as needed
- Support internal management in developing existing and potential clients
- Update CRM database.
- Sell company’s product (via telephone, web, or email)
- Provide exceptional customer service and build strong rapport with customers
- Develop knowledge of Company’s products and competitive environment
- Receive and process customer orders and respond to order inquiries
Please include your salary expectations with your application
While we appreciate the interest of all applicants, only candidates selected for an interview will be contacted.