1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada and the United States. Any shipments outside of North America are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Orders will be sent out via Canada Post. Please allow 3 to 5 business days for delivery depending on your location. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order the same day we receive if received before 3:00pm EST. Orders received after 3:00pm EST will be processed the following business day. Business day mean Monday to Friday, except holidays.
Please note we do not ship on weekends.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped. Orders from the United States will have no applicable taxes.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at
+1 905 286 9111
If you have any questions about the delivery and shipment or your order, please contact us at
+1 905 286 9111.
FOR OTC PRODUCTS:
The first order is part of a 30-day risk free program. If after 30 days of purchase of the product you are not satisfied, please call customer service for a refund (less shipping & handling). Please note that the 30-day risk free trial applies to your first order only. Except for the 30-day risk free trial period, or in the case we are unable to fill your order, refunds will not be accepted.
FOR RX PRODUCTS:
Please refer to Xediton’s Trade Policy here
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at +1 905 286 9111.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at +1 905 286 9111. with details of the product and the defect. You can send the item you consider defective to:
2000 Argentia Road
Building 4, Suite 495
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
To return the item you purchased, please mail it to:
2000 Argentia Road
Building 4, Suite 495
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.